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Can I book a new appointment with the same technician?
Can I book a new appointment with the same technician?
Yes of course you can! It is important for us that you have a good relationship with our technicians.
Can I ask questions to the technicians?
Can I ask questions to the technicians?
Sure you can, your technician is there for you to answer all your questions.
Do all services have the same price?
Do all services have the same price?
Yes, all services have the same price to keep it simple. Services are priced on time spent completing the job.
Do I have to pay to select a service at Quokka IT?
Do I have to pay to select a service at Quokka IT?
No, you can select any topic you like and make an appointment. The process is completely free. The payments are made after the job has been successfully completed.
How long is a service likely to go for?
How long is a service likely to go for?
All services are minimum of 1 hr. If more time is needed onsite, then 30min blocks can be added.
How can I combine multiple topics for one service?
How can I combine multiple topics for one service?
Select Express Help IT or one of your topics. Explain your request in the comment section and submit it to us. Our technician will be able to assist with your full request.
How much is a service at Quokka IT?
How much is a service at Quokka IT?
On-Site Services: $150 for the first 1 hr. Any additional 30min blocks are $75.
Pickup, Repair, Return Services: Will be charged on time spent completing request.
When do I have to pay for the service?
When do I have to pay for the service?
When your technician successfully completes your request. Then payment is made on site.
Which payment method do you accept?
Which payment method do you accept?
Cash
venmo
PayPal
PayPal CREDIT
PayPal Pay Later
Debit or Credit Card
The technician has not completed the job, can I get a refund?
The technician has not completed the job, can I get a refund?
It is very important for us, that payment is made only when you are happy that your request has been met. However, if the payment has been processed and you are still having issues within 7 to 10 days (depends on the type of job), you are more then welcome to get a 1hr warranty service for free.
Can I cancel an appointment?
Can I cancel an appointment?
Yes of course. Please note to cancel your appointment you best do so 24hrs before.
How can I cancel my appointment?
How can I cancel my appointment?
The easiest way to cancel an appointment is to contact our support by Email or Phone.
Email: info@quokka-it.com.au
Phone: (phone number here)
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